PRIVACY POLICY

GG TUITION (ABN 61 769 714 901; henceforth “we”, “us”, or “our”) is committed to protecting your privacy and handling personal information in a responsible and transparent manner. This Privacy Policy explains how we collect, use, disclose, and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By accessing this website or engaging our services, you consent to the collection and use of personal information as described in this policy.

1. What Personal Information We Collect

We may collect personal information including, but not limited to:

• name

• email address

• billing address

• phone number 

• student year level and subjects

• learning needs and preferences (including demographic or disability data)

• personal correspondence

• booking and scheduling information (organised via third party providers – Google Calendar, Koalendar)

•  payment-related information (processed via third-party providers – Xero)
  
  

We only collect personal information that is reasonably necessary for providing tutoring services or responding to enquiries.

2. How We Collect Personal Information

Personal information is collected in the following ways:

• when you submit an enquiry or contact form on this website

• when you book lessons through a third-party booking platform

• when you communicate with us via email or messaging platforms

• when you engage tutoring services
  
  

We may also collect limited technical information (such as IP address or browser type) through standard website analytics.

3. Purpose of Collection

We collect and use personal information for purposes including:

• responding to enquiries and communications

• providing and administering tutoring services

• scheduling and managing lessons

• processing payments and invoices

• maintaining records and internal administration

• improving website functionality and services
  
  

We do not collect personal information for purposes unrelated to our services.

4. Disclosure of Personal Information

We do not sell, rent, or trade personal information.

Personal information may be disclosed to third parties only where reasonably necessary, including:

• third-party booking platforms (e.g. Koalendar)

• payment processors and invoicing systems

• service providers assisting with website hosting or analytics

These third parties are engaged solely to perform specific services and are not authorised to use personal information for other purposes.

5. Third-Party Services and Platforms

This website and our services may utilise third-party platforms, including booking and scheduling tools embedded into the website.

By using these services, you acknowledge that personal information may be collected and processed in accordance with the privacy policies of those third-party providers. GG TUITION does not control and is not responsible for the privacy practices, security, or data handling of third-party platforms.

We recommend reviewing the privacy policies of any third-party services you use.

6. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect personal information, we cannot guarantee absolute security.

7. Access and Correction

You may request access to, or correction of, personal information we hold about you by contacting us using the details below.

We will take reasonable steps to respond to requests within a reasonable timeframe, subject to legal requirements.

8. Retention of Information

Personal information is retained only for as long as reasonably necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

9. Cookies and Analytics

This website may use cookies or similar technologies to improve user experience and analyse website usage. You may disable cookies through your browser settings, although doing so may affect website functionality.

10. Children’s Privacy

We recognise that tutoring services involve minors. Personal information relating to students under 18 is collected with the knowledge and consent of a parent or guardian. We do not knowingly collect personal information from children without appropriate consent.

11. Changes to This Privacy Policy

We reserve the right to update or amend this Privacy Policy at any time. Any changes will be published on this page, and continued use of the website or services constitutes acceptance of the updated policy.

12. Complaints and Contact Information

If you have questions, concerns, or complaints regarding this Privacy Policy or the handling of personal information, please contact:

GG TUITION

Email: gabriel@ggtuition.com.au

We will endeavour to resolve any complaints promptly and fairly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).